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workspace freezing for few profiles while incident creating from CTI

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edited Jul 27, 2017 8:59PM in Integrations and APIs 4 comments

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Hi Team,

we are using CTI integration for creating incidents, same is working for some profiles but for some profile incident workspace is freezing when creating new record. i have verified those profile setting and seems they both have same settings. can you please someone help me, are they any other places to check for CTI specific setting, please help me...

current version of IE version is 9

Thanks

Prasad

Version

November 2016

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