What's new in Customer Journeys?

Connect and learn more! ×
How to create SLA escalation matrix — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

How to create SLA escalation matrix

Question
25
Views
0
Comments

Summary: I have created an SLA and want an escalation matrix if the response is not send to customer by 30 min, it is escalate to first level (mail-xyz), after 1 hour it should escalate to second level(mail - abc) . how can I create this.


Content (please ensure you mask any confidential information):


Version (include the version you are using, if applicable):


Code Snippet (add any code snippets that support your topic, if applicable):

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!