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Product Details from Incident.productid

Accepted answer
edited Aug 9, 2016 6:21PM in UI Extensibility 4 comments



Sorry if this is a simple question. Pretty new round here, but this has been bugging me for most of the day.

I have been trying to figure out how to return the product level details from the product ID from an incident using Javascript, but cannot figure out how to do it. I am using:


This gives me the product id for the incident I am interested in, but I want the product level details for what I need. I guess I need to query the products table to get the relevant product levels, but have not figured out how I can get this information.

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