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Oracle fusion licensing query

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edited Feb 20, 2024 2:52PM in General Technical Discussions 1 comment

We have a requirement where users need to be able to view customer details to help complete a service request and we were hoping to give them the following roles and privileges to allow them to make the request.

According to the following documents they shouldn't but I would like to confirm. Are these documents the correct ones to look at for determining licensing impact of adding roles

https://www.oracle.com/docs/tech/predefined-roles-subscription-impact.xlsx

https://docs.oracle.com/en/cloud/saas/j4s/famet/metric-descriptions-fusion-offerings.pdf

Privilege

AR_REVIEW_CUSTOMER_ACCOUNT_ACTIVITIES_PRIV

Roles

ORA_FUN_CUSTOMER_ACCOUNT_INQUIRY_DUTY_CRM

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