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CPM is not triggering while updating the Custom Fields

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edited Sep 2, 2016 5:33PM in UI Extensibility 2 comments

Content

Hi,

I have Created the business rules for triggering the CPM while updating the incident custom field. I have updated the incident's custom field from external system. It is not triggering when updating from the external system But it is triggering properly while updating the same field from agent workspace. Kindly help me to resolve the issue. 

Thanks,

Vella

 

Version

service cloud May 2016

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