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workspace rule working in Agent Desktop but not working on BUI

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edited Feb 14, 2024 5:15AM in Agent Desktop 12 comments

Hi All,

i have find one issue with workspace rule to hide the Send button through workspace rule its working as expected in Agent Desktop but its not working in BUI

Any debugging techniques or any idea about this issue


its working in AGENT CONSOLE

as per rule when status equals to preso in carico its hiding the send buttion


As per workspace rule when status equls not in list its diplaying send button


But its not working in the same way in BUI with same login


let me know if any other inputs required

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