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Survey embedded in Agent response template

Received Response
edited Jun 8, 2022 8:54AM in Agent Desktop 1 comment



My query is regarding embedding the survey question in the email body. I have gone through various posts in the community and found out that it is not possible.

I had found a way out for this.

We can embed an HTML code in the invitation message which looks like a question.

So if the two answer options were Yes,No. Then on both the choices i used a survey link and passed the parameter(Yes/No) with the url. Now, on the survey page, I read the url parameters(using javascript) and i know the question's answer and thus I set that using javascript in the survey page .

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