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Populate Product / Category trees with external application information

Received Response
edited Aug 31, 2017 2:48PM in Integrations and APIs 2 comments


Hi, currently a client is using a tool to record some products. The products already have tree fields containing the equivalent in Service Cloud to Products and Categories.  They will now implement Service Cloud and want to maintain the table in any of the two systems which both will remain active.  

Is it possible to do either of the below described situations and if so at high level what would be the method?:

- Populate Product and Category fields in Service Cloud and have the other application call the information 

- Keep on using the legacy application and have Service cloud call the legacy app to populate Product and Category fields.

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