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Segment for Broadcast Survey (Incident status change)

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edited Jun 8, 2022 8:54AM in Agent Desktop 1 comment

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Hi everyone, Having a really tough time putting an expression together for this. We want to send the survey out to contacts 90 days after their incident was placed in a Discontinued status. (discontinued ID = 107).

We will be scheduling the survey to go out once every day, so need to identify tickets where the status changed to discontinued between 90 and 91 days ago. Can anyone out there assist with this? Any help is appreciated.

Thanks!

Version

February '13
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