Service Cloud and Field Service Integration
I am looking for some help on integration between OSvC and OFSC. I am using latest release of OFSC for our demo purpose. According to the latest documentation ICS (Integration Cloud Service) has been recommended for performing integration from OFSC to any other cloud applications. But I am little confused on following scenarios and I really need some one to light my way.
- How we can perform integration from OSvC -> OFSC. Through ICS? if so is there any documentations available
- I have installed TOA adapters in our service cloud instance those are downloaded from this https://github.com/oracle/Accelerators/tree/master/