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Hard Copy Mail Merge functionality in OSvC

Accepted answer
edited Jun 8, 2022 8:54AM in Agent Desktop 3 comments


I think I already know the answer to this but I thought I would ask the wider community to see if anyone else has looked or implemented this.

We have a client who is looking to run some marketing campaigns based on data segments in Service Cloud (RightNow)

Along side this outreach functionality they are looking to provide the same information to a hard copy print function that would allow a traditional mail merge function to run to send a printed letter or flyer to the contact depending on the type of contact (new customer, marketing customer, etc) and the type of campaign,Sales, Event, Reminder etc

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