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Add a merge field into a question?

Received Response
edited Jun 8, 2022 8:54AM in Agent Desktop 3 comments



Anyone knows if it is possible to add a merge field directly into a question?

For example, we would like to add the agent name into a Yes/No question. Question "Do you think agent X was knowledgeable?".

Would it be as simple as "Do you think <agent_login> was knowledgeable?" or more like "Do you think <rn:merge field_name="incidents.assgn_acct_id" type="text"> was knowledgeable?"  or is that not possible at all?

Our current solution would be to enter the merge field into the HTML content on the survey page above the question, however having the agent name in the question would make it more prominent.

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