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Custom Script option disabled in Reports

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Summary:
Why is the Custom Script option disabled in analytics reports on my site?
Content (required):
We need to write custom script for the reports, but Custom Script Option disabled in reports. Why is this so, and how do we correct so that our implementation can be continue?
Version (include the version you are using, if applicable):
B2C Service versions 20D and later
Code Snippet (add any code snippets that support your topic, if applicable):

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