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Broken Tracked Link

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edited Jun 8, 2022 8:54AM in Agent Desktop 1 comment

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Hi all

Was curious how Service Cloud technically determines a broken tracked link? I have 2 links in a mailing that resolve when you click them, but the auto tracked link function describes their status as broken.

Is there a timeout limit? Does it take the 1st items loading time to determine the entire page's availability? How exactly does the check happen?

Appreciate any feedback, thanks.

Ivor

Version

Service Cloud August 15
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