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Feasibilities of OFSC Integration — Cloud Customer Connect
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Feasibilities of OFSC Integration

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edited May 3, 2018 2:02PM in Agent Desktop 6 comments

Content

Hi All,

We are new to OFSC cloud integration, our requirement is to integrate OFSC - OSvC without Middleware, below are the things we are sure in achieving

1.OSvC to OFSC record creation via CPM

2.Updating the Activity if there any update from Customer via portal in OSvC via CPM

But we don't know, how to send/fetch the data from OFSC to OSVC, for example,

1. If there any changes happened in Activity, in status, the updated detail need to be send to OSvC. 

2. Need to send data to CPQ cloud once the activity completed

3. Need to create data in EBS server once the activity completed

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