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Browser Control Javascript function not working for all accounts

Accepted answer
edited Jan 5, 2017 10:45AM in UI Extensibility 2 comments


Hi all,

This is more of an inquiry than a problem, but it's something we've faced in our implementation. We have implemented a button control in our Incident custom workspace that triggers a browser control in a tab which has a JS function running. The JS function is supposed to show a popup.

This Incident workspace is assigned to both the admin account and other accounts belonging to another profile called Managers. So all staff accounts in the Managers profile are assigned this custom Incident workspace.

If we click the button from the admin account, the JS function executes normally. But if a staff account belonging to the Managers profile runs it, sometimes it does not run immediately from the first try (we've had to close the Incident and re-open it and re-click the button for the popup to finally appear).

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