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Call Data Logging/Saving in Oracle RightNow

Accepted answer
edited Jan 26, 2017 9:26AM in UI Extensibility 6 comments


Hi everyone,

I have been able to deploy a CTI addIn on Oracle RightNow desktop and now I  want to save customer call related data  to Oracle RightNow DB when a call is terminated by the agent/customer. Can someone give me an insight on what configurations to do on RightNow and any other relevant information that can lead me to achieve this.

Thanks in advance all

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