You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Asking a question in the invitation message

Received Response
39
Views
3
Comments
edited Jun 8, 2022 8:54AM in Agent Desktop 3 comments

Content

We are trying to ask a simple "Was your query resolved?" question within the Invitation message so that we can pass customers through that way, rather than just a link to a survey.

The issue is that I can't find a way to do this within the survey designer. My thought was to have two separate surveys that are linked to on the Y/N buttons, but then I don't know if we could pass through the incident details.

Any ideas?

Version

August 2015
Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!