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Asking a question in the invitation message

Received Response
edited Jun 8, 2022 8:54AM in Agent Desktop 3 comments


We are trying to ask a simple "Was your query resolved?" question within the Invitation message so that we can pass customers through that way, rather than just a link to a survey.

The issue is that I can't find a way to do this within the survey designer. My thought was to have two separate surveys that are linked to on the Y/N buttons, but then I don't know if we could pass through the incident details.

Any ideas?


August 2015

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