You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Knowledge Advanced: Measuring the time when an Answer is in the Workflow - Review Step

Received Response
21
Views
2
Comments

Summary:
We would like to measure how long a Knowledge Advanced answer is in the Review Workflow Step.
Content (required):
By connecting these tables> "okcs_content_history + okcs_content_version + okcs_workflow" we are able to find out how long the article has been in the Author Step. However, we haven't figured out how to find out how long it is in the Review Step.

The reason is that we would like to measure how efficient our knowledge workers are and if our processes are followed and articles are published on time. Because one of the most important Knowledge Management metrics is the time taken for articles to be published.

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!