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Allow multiple submissions on transactional surveys

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edited Jun 8, 2022 8:54AM in Agent Desktop 3 comments

Content

Another transactional survey question!

 

I've got a business requirement that customers should be able to:

1. Be able to take the survey again using the same link they were first provided

and/or 

2. Be able to change their initial answers to the survey using the same link they were first provided.

 

Is either one of these possible on a transactional survey? It seems like not (but is possible on other types of surveys) though surely there's relatively easy work arounds to just send the customer a new survey link. . 

 

Thanks!

Brandon

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