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REST API - Setting the Account when updating Incident with Private Note

Received Response
edited Oct 31, 2017 6:11PM in Integrations and APIs 6 comments


Our developer is having an issue with updating incidents with a Private Note when using PATCH.

For some reason, the Account ID is not setting correctly. Is there something missing here?

Here are her notes:

I am [using PATCH method]... and the incident is updated with the new thread when I do so, but the account portion is completely ignored. For example, if I send:

{ "threads": { "account": { "id": 379470 }, "entryType": { "lookupName": "Note" }, "text": "Here is a new note." } }


... the result is that a new thread is added (correct) with entryType of Note (correct) and account of 377694 (incorrect) [Account 377694  is the account used to authenticate when the script starts.]. If I attempt to update a thread directly by sending:

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