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Transactional Mailings -v- Message Templates

Received Response
edited Jun 8, 2022 8:54AM in Agent Desktop 1 comment


Currently I use the 'Rule Email' message template for 99% of automated emails to our customers. This template is HUGE headache as it contains a VAST number of Conditional Sections, many embedded within others within others within get the idea.

I've just stumbled across Transactional Mailings, which can also be triggered from Business Rules. This looks like a great way for me to simplify our automated comms. 

What are the Pros and Cons of each option?


Service Cloud Nov 2015

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