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ICYMI: Check out all the great stuff that was included in Oracle B2C Service 24A!

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Did you hear that Oracle B2C Service 24A version is now available? 📣

We are excited for everyone to try out the new features and enhancements which were delivered as part of this release!

Some of these include:

  • B2C Service continues to leverage the Web Chat for Service team to enhance the user experience for customers, more information on the 24A Web Chat for Service release can be found in the Digital Customer Service announcements. For 24A, the Knowledge Advanced team released the following feature:
    • The Recommendation experience has been enhanced for end users because sometimes it can be challenging for users to capture in words exactly what content they are recommending, now they can simply

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