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Escalation notification to Manger of the current Incident via ROQL

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edited Mar 28, 2017 10:58PM in UI Extensibility 5 comments

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Hi All,

I have to find the manager of the current incident through ROQL. once the incident is assigned to the queue level,if the incident is not assigned to any of the agent and then it should notify the manager.

How to achieve the above one.

Help on this!

Thanks,

Muthu

Subject edited by Danette Beal for clarification

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