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Mapping of email addresses to queues

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edited Jun 29, 2016 3:26PM in System Admin and Configuration 3 comments

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Hi colleagues,

We currently have a number of outlook email addresses pointing to a single queue in OSC. If we created a queue in OSC for each outlook box how can we re-point the outlook emails to each new queue? So, as an example:

email address1 to queue 1

email addres2 to queue 2

email address3 to queue 3

email address4 to queue 4

email address5 to queue 3

Any help appreciated.

DQ

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Service Cloud

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