Mapping of email addresses to queues
Content
Hi colleagues,
We currently have a number of outlook email addresses pointing to a single queue in OSC. If we created a queue in OSC for each outlook box how can we re-point the outlook emails to each new queue? So, as an example:
email address1 to queue 1
email addres2 to queue 2
email address3 to queue 3
email address4 to queue 4
email address5 to queue 3
Any help appreciated.
DQ
Version
Service Cloud0