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Sending out an HTML URL to customers

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edited Jun 8, 2022 8:54AM in Agent Desktop 1 comment

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I can not figure out how to set up or send an html template that our marketing team built.  I have the URL but can not find any direction on how to create template.  Do I have to get the actual HTML code and put it in to the source feature?  I am very confused on how my agents will be able to send out these HTML messages. 

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