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Two post_incident_create hooks use

Received Response
edited Aug 29, 2017 11:58AM in Customer Portal 9 comments


Hi All.

We need to add a contact custom menu field in ask page. So, we created a incident custom menu field, displayed it on as page. In hooks, we created post_incident_create hook and used it to update value of incident custom field in contact custom field. Please check our function below which is being called in hook. 

function hookfn($hookdata)
    $incid = $hookdata['data']->ID;  //Incident ID Submitted
        $incobj = RNCPHP\Incident::fetch($incid);
        $contobj = $incobj->PrimaryContact;
        $incval = $incobj->CustomFields->c->office_location->LookupName;
        $contobj->CustomFields->c->office_location = new RNCPHP\NamedIDLabel();
        $contobj->CustomFields->c->office_location->LookupName = $incval;

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