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Sending Mass Commucation to ALL Contacts/ORGS

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edited Jun 8, 2022 8:54AM in Agent Desktop 1 comment

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We have an urgent request, we haven’t done this before and my executive team just let me know we need to send an email notice to ALL clients. They want to send a message to all clients in RN. I know this would be an email campaign however could you help point me in the right direction? I’m trying to find the right path on my own right now but if you all have a quicker and easier way let me know please.

Also, can customers reply to this message and if so… what is the email address they are replying to and does it just create a ticket in RN?

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