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How to create a post chat survey - cannot find Survey Explorer in my navigation pane

Accepted answer
edited Jun 8, 2022 8:54AM in Agent Desktop 1 comment


I want to set up post-chat surveys, but don't know how to configure them. I can't get past step one, where the online documentation

(that is,  )

says "

The following procedure assumes that you access the Surveys explorer from the Surveys navigation list. However, this explorer might reside in another navigation list." 
the question for me is, since it's not in my navigation list, where else would it be? 

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