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Multi-Language Mailings

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edited Jun 8, 2022 8:54AM in Agent Desktop

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Hi all,

Was wondering if anyone has any ideas for how to send out mailings in multiple languages in the same interface? Our current process is that our agent creates a mailing for each language, and for languages that don't use English Alphabets (e.g. Korean), creates the message using HTML codes for each character in the Source tab. 

However, if the agent ever clicks off of the Source tab then characters get automatically converted and then stripped out by the Oracle techmail. If the agent sends directly without navigating away from the Source tab then the mailing works OK; but this makes it hard to verify that everything is correct.

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