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Outgoing Email Enable setting in Outreach Mailbox setting is greyed out

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edited Jun 8, 2022 8:54AM in Agent Desktop 6 comments

Content

Outgoing Email Enable setting in Outreach Mailbox setting is greyed out.  Once you check this checkbox, it you are then unable to uncheck it as it greys out.  Does anyone know how to uncheck this check box once it is greyed out?

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Service Cloud

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