Application hangs on opening Contact Record

Content

Hi All,

We have an extension media bar Add-in through which we are trying to open the Contact work-space using AutomationContext.EditWorkspaceRecord method. This method works fine when we try opening an incident record by passing Incident Id and record type. But when same process is followed for Contact record, application hangs and needs a process end from task manager. We are able to open the contact record manually from the console without any issue. There are no  error message or exceptions thrown during execution of Add-in.

Has anyone face same issue? Can someone shed some light on this?