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How can I call a contact search screen pop from an Add-In using ROQL

Received Response
edited Jun 1, 2017 12:45PM in UI Extensibility 2 comments


Hi Everyone,

Hope this finds you all well.

I am facing a challenge while trying to integrate screen pop up of contact search screen on my .NET Add-In, I don't know what Oracle Rightnow Class to implement in order to achieve this. I have successfully done a screen pop of a contact , however when there is no match during contact search, i would like to open up an empty contact search screen so that a user can use more advance filters to search the customer.

Below is the screen shot of what i would like to achieve.

Thanks everyone in advance.

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