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How to open an Email as an incident

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edited Jun 13, 2017 3:00PM in UI Extensibility 3 comments

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Hi Everyone,

I need some help on how I can create some ROQL script to login an agent to receive emails that are flowing in from the customer portal. Is their some APIs or intefaces that I must implement to achieve this?

Also any documentation available can be of help too.

 

Thanks All

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