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How to update Product object in Incident Workspace

Received Response
edited Jan 4, 2018 9:28AM in Integrations and APIs 3 comments



I am creating a custom process which will be triggred whenever the asset is selected and will update the product associated with the asset.

The Asset object is associated with Custom Object serviceProduct ( confusingly the same name ServiceProducts primary object) which is associated with Product Object (datatype : MenuType).

By using ROQL query I am able to fetch the desired value ( menu type).

The Relationship between the Primary Object Incident , Asset, Product & Custom Object serviceProduct is as below:

Asset.service_product_id -->CO$serviceProduct.ID

CO$serviceProduct.ser_prod_product_id--> Incident.Prod_id

Below the script but not able to find a way to set the Incident->Product to ser_prod_product_id

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