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Create an SLA Instance on Organization with Specific Start Date

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edited May 30, 2018 9:10PM in General Technical Discussions 1 comment

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We have an SLA that has case limits set and is set for 12 months. We want to add this to a specific group of Organizations, with different start dates, based on another date field on the Organization. We have tried doing this but the Total Cases on the SLA instance doesn't get updated properly. Instead of showing, 15 cases, for example, it shows unlimited. Is there a way to do this without manually updating each organization?

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