How do I access IChatAgentInfo / get the agent's name?

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Hello,
I have a chat workspace add-in and I would like to display the agent's name in it.

In my extensions of IWorkspaceComponentFactory2, I am able to get the IGlobalContext (from public bool Initialize(IGlobalContext globalContext)), and the IRecordContext (public IWorkspaceComponent2 CreateControl(bool inDesignMode, IRecordContext recordContext)). I have been able to get most of the information I need directly from those, or from casting. However, neither gives me access to the agent's name.

I have found an "IChatAgentInfo" interface in the desktop documentation, but I don't understand how/where to access it, and I can't seem to find anything from googling it, looking through add-in documentation, or in the forums. Is it still in use? How do I access it when I load my add-in?