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Time out for Connect PHP on incident creation

Received Response
edited Jan 15, 2018 1:20PM in Integrations and APIs 11 comments


Hi All,

I am trying to import bulk incidents through a custom script that can be opened in a browser.. I am uploading an excel file (.XLS format). Then each and every row is processed and created as an incident in the service cloud. The utility runs fine for 700 records, however, I am facing issue when I try to upload more than 700 records. Sometimes, the reference number is created for a row but I couldn't find the same in the application when I search for it. Sometimes, it stops processing after certain number of records.

The custom script is working fine when I upload a file with less than 600 to 700 records, so my guess is that it has something to do with connect PHP timeout or browser timeout. Can anyone please share if we have any time limit or any limit on number of incident creation through connect PHP.

Howdy, Stranger!

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