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Screenpop CTI with plus symbol in URL

Accepted answer
edited Aug 28, 2017 10:16PM in UI Extensibility 6 comments


Hi there.

I have screenpop configured on my site and it's is working as it should.  When a call comes in, I have a custom report that is called.

I'm using the filter: contacts.any_phone_raw with the operator "like"

My problem is, when a call comes in with a plus (+) symbol as the first character, the report fails to return any results.  How can I customize this report and/or filter to account for (or accept) the + in the URL?

For example, A contact has the phone number +18005551212 in the database.

When testing screenpop, the report/record fails to return any results if this is the URL

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