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OSvC and TOA accelerator

Received Response
edited Jun 13, 2022 4:09AM in General Technical Discussions 1 comment



I am just trying to set up the TOA integration accelerator. I know this add-ins is couple of years old (2015) and there are API changes in the recent version of TOA. Has any one tried to put this piece in the service cloud recently ?

I created a Work order for the incident , I have updated the postal code field and the add-ins get triggered , but the response says "No work order area exists for the postal code" . The error is meaningful then I double checked  the work zone configurations in TOA. 

Before I jump in and do debug the addins , I would like to check if  any special configurations has to be handled in both OSvC and TOA . Any suggestions ?

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