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Is it possible to access the value of a column of a table in Agent Desktop?

Accepted answer
edited Feb 22, 2018 1:29PM in Integrations and APIs 9 comments


So I have made an autocomplete for the KeywordText widget using awesomplete. The thing is I want the results to be in order of which questions are most popular. From what I gathered the static_score or the solve_count in the FAQs(asnwers) Table in Agent Desktop is a way to sort the answers. Is it possible to get those values for each answer? 

P.S. Now I am taking the answers through ROQL and place them in a list which I search through javascript as the user is typing.



Code Snippet

	var input = document.getElementById("rn_KeywordText_0_Text");
	var awesomplete = new Awesomplete(input, {
	minChars: 1,
	maxItems: 3,
	list: [
/* Check if sub domain lang to change query for a specific lang */
		$lang = "'en_US'";
			$query = "SELECT A.ID, A.Summary, A.Language.name as LanguageID, A.StatusWithType.StatusType.name as StatusType FROM Answer A where A.Language.name = ".$lang." LIMIT 250 OFFSET 0";
			$roql_res = RightNow\Connect\v1_3\ROQL::query($query)->next();

			while($res = $roql_res->next()) {
				echo "\"";
				echo $res['Summary'];
				echo "\",";
		}catch(Exception $ex){

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