You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Business rule not sending out email

Accepted answer
edited Jun 8, 2022 11:30AM in General Technical Discussions 18 comments


I am working on the RightNow TEST console. I have a business rule that is set to send an email to custom when incident status is changed to solved.

I do see the business rule triggering in the "Rule log" but still not receiving any email. Please see screenshot attached 

Is there any service or something needs to be activated / enabled in order for business rule to send out mail?

(FYI...I do have the mailbox enabled). When I sent out the mail as proof, then I receive it.


Feb 2014 - 3.2 framework

Howdy, Stranger!

Log In

To view full details, sign in.


Don't have an account? Click here to get started!