Business rule not sending out email
I am working on the RightNow TEST console. I have a business rule that is set to send an email to custom when incident status is changed to solved.
I do see the business rule triggering in the "Rule log" but still not receiving any email. Please see screenshot attached
Is there any service or something needs to be activated / enabled in order for business rule to send out mail?
(FYI...I do have the mailbox enabled). When I sent out the mail as proof, then I receive it.