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Business rule not sending out email

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edited Jun 8, 2022 11:30AM in General Technical Discussions 18 comments

Content

I am working on the RightNow TEST console. I have a business rule that is set to send an email to custom when incident status is changed to solved.

I do see the business rule triggering in the "Rule log" but still not receiving any email. Please see screenshot attached 


Is there any service or something needs to be activated / enabled in order for business rule to send out mail?

(FYI...I do have the mailbox enabled). When I sent out the mail as proof, then I receive it.
 

Version

Feb 2014 - 3.2 framework
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