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ICS RightNow connection issue

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edited Feb 22, 2018 10:38PM in Integrations and APIs 1 comment

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Hello, I am trying to create a connection with ICS's RightNow adapter but it is not working. After I fill in the WSDL URL, Credentials and click Test, it processes for almost 5 minutes only to return this error message(in portuguese):

Não é possível testar a conexão "INFINITY_TEST". [Cause: CASDK-0001]


CASDK-0001: Ocorreu um timeout ao tentar estabelecer conexão com https://infinity--tst2.custhelp.com/services/soap/connect/soap?wsdl=typed


WSDLException: faultCode=PARSER_ERROR: Failed to read wsdl file at: "https://infinity--tst2.custhelp.com/services/soap/connect/soap?wsdl=typed", caused by: java.net.SocketTimeoutException.: java.net.SocketTimeoutException: Read timed out

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