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How to pause a survey for a specific time

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edited Jun 8, 2022 8:55AM in Agent Desktop 3 comments

Content

Hello,

a customer request is to be able to pause a survey for a specific time frame.

I know it is possible to pause and activate the survey manually, we would like to be able to automate this.

Does anyone have a suggestion of how to realize this?

Thank you for your help!

Best regards,

Annika

Version

Service Cloud

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