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Create Incident through website link survey

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edited Jun 8, 2022 8:55AM in Agent Desktop 2 comments

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Hi,

I create a website link survey that pop up after closing a chat session, it contains 3 questions that if one of these questions are answered badly i create an incident, but once its answered no incident is generated.

Someone know if its possible to create an incident in this type of survey ?

Actually i send surveys through transactional survey and had no problem generating incident.

 

Thanks 

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