We'd love to hear from you! Provide  feedback  to earn a badge today. Take our quick survey
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Edit Standard Forward Email

Received Response
18
Views
12
Comments
edited Mar 23, 2012 2:44PM in Agent Desktop 12 comments

Content

We have some agents that use the Forward option to send incident to other groups for review.  The issue is this sends every custom field that is possible to the site.   We currently have a few hundred custom fields when you pull in the contact and incident information.   Where would I go to edit this email file so that we can tell what ones to send and what ones not to send.  

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!