You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Add or Change Channels

Accepted answer
27
Views
8
Comments
edited Sep 19, 2016 1:33PM in Agent Desktop 8 comments

Content

Hi I am looking to add a new Channel "SMS" to the list of existing Channels. Phone, Fax, Email etc.

New Channel is grayed out for everything but Community.

Is it possible to add a completely new Channel?

Thanks!
Seth

Version

May 2015

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!