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Are Contacts and Organizations required for using the service module?

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edited Jun 22, 2018 6:49PM in Agent Desktop 11 comments

Content

Hi,
Our business wants to make the contact and Organization as NOT required to log the incidents in RightNow AGent Console client.

I want to make sure that by not entering the Contact and Organization details, the service cloud product will not have any other implications like functionality wise and reports wise.

I would appreciate if someone get back to me and let me know about this Immediately.

 

This is for 17D AGent console.

Version

17D Agent Console

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