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Detect changes in Product field

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edited Jun 13, 2022 4:09AM in General Technical Discussions 1 comment

Content

In the incident workspace, the Categories field automatically updates when an agent or workspace rule sets the value of the Product field.

However, the Categories field does NOT update/refresh automatically when a Javascript sets the Product field. Is there are way to trigger the the Categories field to automatically update?

Thanks in advance!

Version

August 2017

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