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Website Link Survey and Incident Reference Number

Received Response
edited Jun 8, 2022 8:55AM in Agent Desktop 1 comment


We have a Website Link Survey that a Contact can click on after an Incident is submitted through the Ask A Question page.

This seems like an easy question that I'm overlooking, but what table/field do you use to get the Incident Reference Number (or any Incident details) for a Website Link Survey? I've looked at some of the "canned" survey reports but don't get any results.


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